Reference

How myr88d Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your Touch 'n Go eWallet or Boost transactions, and keep your account secure.

Account data kept secureLocal payment data protectedYour rights, always accessibleNo data sold to third parties

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal information is used, want to correct something on your account, or need to request deletion of data we hold, our support team handles privacy matters through the channels below. For account-specific queries — such as verifying which payment records are linked to your wallet — live chat gets you to the right person fastest. Players in George Town and across Malaysia reach us through the same channels.

Team online

Live Chat

Start a live chat session from within your account dashboard. Our team handles data access requests, correction queries and account verification questions directly through this channel.

Email Support

Send your privacy request or data correction notice to our support email address. Include your registered account name so we can locate your records and respond accurately.

In-Account Help

Log in, head to the Help section, and submit a written request. This creates a tracked ticket, which is useful if your query involves payment records from Boost or GrabPay transactions.

What We Collect and Why It Matters

myr88d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, contact details, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX online banking. Each deposit or withdrawal instruction carries transaction metadata that we keep for

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account reconciliation and to meet our platform obligations. Device identifiers and session data are logged automatically when you access the lobby via mobile or browser; this helps us detect unusual login activity and protect your account from unauthorised access. We do not sell, rent or trade
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your personal data to marketers. Data shared with payment processors — including the e-wallet providers that handle your ringgit transfers — is limited to what those processors need to complete your transaction. Where local law in Malaysia requires us to retain certain records, we hold them
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for the minimum period prescribed and no longer. You can request a copy of the personal data we hold, ask us to correct inaccuracies, or raise a concern through our live chat channel at any point. Access to our platform and the applicability of this policy
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depend on local law and are available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our approach to data protection covers four distinct areas: how account data is secured, how cookies work on our platform, how long we keep records, and who inside the organisation can access your information. Each area follows a set internal process — not a general promise, but a defined operational step that applies every time you transact or log in.

Account Security

Every login is protected by OTP verification sent to your registered number. Session tokens expire automatically after inactivity, so a shared device cannot stay logged into your account wallet without a fresh authentication step.

Cookies and Session Data

We use session cookies to keep you logged in while you browse and to remember your preferred payment method — such as Touch 'n Go eWallet.

Data Retention

Transaction records linked to your DuitNow or FPX transfers are retained for the period required under Malaysian platform obligations. Once that period ends, we delete or anonymise the records. We do not keep data longer than necessary.

Internal Access Controls

Only staff with a defined operational need can view your personal account data. Payment record access is logged and audited. No team member can query your wallet history without a traceable business reason attached to the request.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders in Malaysia about how their personal data is managed. If your question is not covered here, reach out via live chat or submit a request through the in-account Help section.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet or Boost. We also log device and session data each time you access the platform.

We share data only with payment processors that need it to complete your transaction — for example, when you make a GrabPay or FPX transfer. We do not sell or trade your data to advertisers or data brokers.

Log in, go to the Help section, and submit a data access request. You can also send the request via the support email. We will locate your records and respond with the relevant details.

Yes. You can request deletion through live chat or email. We will remove data that we are not legally required to keep. Records tied to completed DuitNow or Boost transactions may be retained for the minimum required period.

Transaction metadata is held for the minimum period our platform obligations in Malaysia require. After that period, records are deleted or anonymised. We review retention schedules regularly.

When you close your account, we stop processing your data for operational purposes. Residual records required by applicable local law are kept only for the prescribed period, then permanently removed from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Accountmyr88d Login

How myr88d Handles Your Personal Information

How to Contact Us About Your Data

Live Chat

Email Support

In-Account Help

How We Protect and Manage Your Information

Account Security

Cookies and Session Data

Data Retention

Internal Access Controls

Common Questions About Your Privacy Rights

01 What personal data does myr88d collect when I open an account?

02 Does myr88d share my data with third parties?

03 How do I request a copy of the data you hold on my account?

04 Can I ask myr88d to delete my personal data?

05 How long does myr88d keep my transaction records?

06 What happens to my data if I close my account?

Privacy Policy

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